Returns and exchange

Return and Refund Policy

At Urbanedge Hoods, we prioritize your satisfaction and strive to offer a seamless shopping experience. If you’re not fully satisfied with your purchase, our return and refund process is simple and transparent.

1. Return Eligibility

Returns must be initiated within 2 days from the date of delivery. After this period, returns cannot be processed.
Items must be unused, in their original condition, and in the original packaging to qualify for a return.
A video of the unboxing is mandatory to process any return or exchange request.
Personalized products or items specifically made to order are non-returnable and non-exchangeable.
Sale items or products marked as "non-returnable" are not eligible for return.

2. How to Initiate a Return

To start a return, email us at support@urbanedgehoods.com or use the Contact Us page within 2 days of receiving your item.
Include your order number, a brief explanation of the reason for the return, and the required unboxing video as proof. Our support team will guide you through the process.

3. Return Shipping

Customers are responsible for covering the return shipping costs. Shipping fees are non-refundable.
For safety, we recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items, as we cannot guarantee receipt of returned items.

4. Refunds

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
If approved, your refund will be processed to your original payment method within 7–10 business days.
In case of rejection, we’ll notify you with the reason.

5. Exchanges

If you’re returning an item due to a size issue, you can request an exchange through our Contact Us page.
Exchanges will be processed once we receive and verify the returned item along with the unboxing video.

Thank you for choosing Urbanedge Hoods. We value your trust and are committed to providing the best shopping experience.